General Sales conditions

INTRODUCTION

The following text referred to as "general sales conditions" regulates the terms and the sales conditions of the products sold by Fiorini Shop ("the products", hereinafter). Any agreements between Fiorini Shop and the third party ("the customers", hereinafter) for the sales of products are regulated exclusively by these General Conditions which form an integral part of any proposal, order and order confirmation. The sales conditions applicable to the order are those in force on the date of the order. Any modifications on payment terms or operations notwithstanding the General Conditions shall be valid only under written acceptance by Fiorini Shop.

These General Conditions are applicable to all Customers, except for some provisions applied to the Retail Customer exclusively (a "Retail Customer" is natural person buying products for purposes alien to business or professional activities). A "Retail Customer" is a customer who sends a purchase proposal without entering his/her own VAT number in the area where the customer's personal data is requested. Articles from 50 to 63 of the Legislative Decree no. 206/2005 are applied to the Purchase Agreements stipulated by Retail Customers. At any time and without notice, Fiorini Shop may modify the content of these General Conditions. The aforesaid modifications shall be valid from the date of the publication on the Website. 

PURCHASING PROCESS

The order sent by the Customer is considered as a contract proposal and entails the awareness and acceptation of these General Conditions. Fiorini Shop confirms the receipt of the Customer's proposal sending an automatic reply to the Customer's e-mailbox. This automatic e-mail only confirms the correct receipt of the proposal. The confirmation message shall indicate the "PO number" to use for future messages addressed to Fiorini Shop. After the payment has been processed  FIORINISHOP will send an order confirmation email. Then another email wukk be sent  with the shipping confirmation and tacking data upon shipment of the product.

The Customer may display the order in his/her login area. When the order is dispatched, the data displayed in the login area will be updated. Any Purchase Agreements stipulated between Fiorini Shop and the Customer is considered to be concluded after Fiorini's Shop's order acceptance. At its discretion, Fiorini Shop may accept or refuse the order sent by the Customer who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order. The order is considered to be accepted by Fiorini Shop if, within 48 hours after the order dispatch, the Client does not receive any further communication. In the event of order refusal, Fiorini Shop shall inform the Customer by e-mail. 

By the order dispatch, the Customer declares to have read all instructions contained in the purchasing process and to accept both the General Conditions and the Terms of Payment described as follows: 


PRICE OF THE PRODUCTS - DELIVERY COSTS - PRODUCT AVAILABILITY

The prices of the products are clearly displayed on the website and are VAT included. Further taxes or duties required by the applicable legislations for the importation of products are not included. In this case, the Customer shall have to clear custom operations paying the taxes and the duties required in the importing country (in addition to VAT). 

At any time, the prices and the availability of the products displayed on the website are subject to modifications without notice, being understood that, for the pending and already accepted orders, Fiorini Shop shall apply the sales conditions in force at the moment of the Customer's order dispatch. 

The availability shown on the product sheets is not updated in real time, because the number of users accessing the website may vary the product availability during a specific day. For this reason, Fiorini Shop does not guarantee to deliver the purchased products immediately, although on the website they are displayed as available. In no case, Fiorini Shop shall be responsible for possible delayed deliveries. 

If the order is paid by bank transfer, Fiorini Shop shall send the products to its customers only when the amount is credited to the aforesaid current account and displayed correctly. 

In the event of delayed deliveries, Fiorini Shop commits itself to inform the Customer by e-mail. Before the order is shipped, the Customer may cancel or modify it, following the steps indicated in his/her login area. The shipping costs are clearly shown to the Customer on the website before the conclusion of the Purchase Agreement. They shall be added to the total amount of each purchase and depend on the terms of delivery, the terms of payment, the destination country as well as the total amount of the order. 

If available, the visual representation of the products displayed on the website usually corresponds to their photo and is for illustrative purposes only. Fiorini Shop may not guarantee the exact correspondence between the picture shown on the website and the actual product (with particular reference to the product's chromatic features). 

 

SHIPPING

Free shipping throughout the European Union with payments via PayPal or bank transfer for order over EUR 185* (Shipments are subject to change as a result of price increases of couriers.)
For other destinations not in the shipping table the rate is EUR. 49.0 for orders up to 31.5 kg. 
The cost will be calculated and added to the order at the time you fill out the delivery form. Delivery in Italy is within 1-2 working days from receipt of payment. In some areas (eg. islands) delivery may be delayed for a few days due to the logistics for reaching the final destination. In any event, customers will be notified by e-mail when the package is shipped. For the rest of the European Union delivery is within 4-5 working days from receipt of payment.

  • 1 single package for each consignment; max. weight: 31.5 kg.

Cash on Delivery payments: Valid only in Italy. The COD delivery cost is € 9,00.

Country

Price (orders below EUR 185)

Price (orders over EUR 185)

Delivery time

ITALY

€ 9,00

€ 0,00

For Italy, the delivery is scheduled within 1/2 working days from receipt of payment. In some areas (eg islands) the service could be delayed by a few days later than expected due to the logistical challenges of the region of destination.

FRANCE

€ 14,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

AUSTRIA

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

GERMANY

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

MONACO

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

BELGIUM

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

UNITED KINGDOM

€ 13,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

LUXEMBOURG

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

NETHERLANDS

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

POLAND

€ 15,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

CZECH REPUBLIC

€ 15,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

SLOVAKIA

€ 20,00

€ 10,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

SLOVENIA

€ 15,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

SPAIN

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

HUNGARY

€ 15,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

DENMARK

€ 11,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

ESTONIA

€ 15,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

FINLAND

€ 20,00

€ 10,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

IRELAND

€ 13,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

LATVIA

€ 15,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

LITHUANIA

€ 25,00

€ 15,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

PORTUGAL

€ 15,00

€ 0,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

SWEDEN

€ 20,00

€ 10,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

ROMANIA

€ 25,00

€ 15,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

BULGARIA

€ 30,00

€ 20,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

GREECE

€ 50,00

€ 25,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

Switzerland

€ 35,00

€ 35,00

4/5 working days from receipt of payment

CROATIA

€ 25,00

€ 15,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

ALBANIA

€ 25,00

€ 25,00

The delivery is scheduled within 4/5 working days from receipt of payment.

CIPRO

€ 20,00

€ 5,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

UNITED STATES

€ 49,00

€ 49,00

The delivery is scheduled within 5/8 working days from receipt of payment.

AUSTRALIA

€ 70,00

€ 70,00

The delivery is scheduled within 15/20 working days from receipt of payment.

CANADA

€ 49,00

€ 49,00

The delivery is scheduled within 5/8 working days from receipt of payment.

UKRAINE

€ 30,00

€ 30,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

MOLDOVA

€ 49,00

€ 49,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

NORWAY

€ 20,00

€ 10,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.

MALTA

€ 20,00

€ 15,00

For the European Union the delivery is scheduled within 4/5 working days from receipt of payment.


RIGHT OF WITHDRAWAL: 14 DAYS

For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a natural person buying products for purposes alien to business or professional activities). To exercise the right of withdrawal, the customer shall send a notice as well as Fiorini Shop's authorization form to Fiorini Shop within 14 working days from the delivery date.

The right of withdrawal is submitted under the following conditions:
1. the good and its parts shall be intact and returned in the original packaging (documents and accessories included);
2. if possible, the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden);
3. the customer is completely responsible for the shipping until the delivery of the product to Fiorini Shop's warehouse;
4. freight charges for the return of the product shall be paid by the retail customer.

Fiorini Shop is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances.

 

BILLING 

On FIORINI SHOP do not make invoices.

 

CUSTOMER REFUND

Except for additional reinstatement fee for ensured damage on the original packaging, Fiorini Shop shall refund to the customer the total amount he paid by Credit Card or Bank Transfer, using a write-off procedure. For payments sent by bank transfer, the customer shall transmit his/her bank details (IBAN code) to Fiorini Shop.

FORFEITURE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal shall forfeit when Fiorini Shop determines:
1. the total or partial use of the good;
2. the lack of the original external and/or internal packaging;
3. the lack of products' basic elements;
4. the damage of the product for causes different from transportation.

In the aforesaid cases, Fiorini Shop shall return the good to the sender who shall cover the shipping costs.

JURISDICTION

The Purchase Agreement between the Customer and Fiorini Shop is stipulated in Italy and governed by the Italian Law.

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